Interlake integrates IT Service Management (ITSM) and Employee Engagement to simplify HR operations

Interlake reduces administrative burden by automating core ITSM tasks while enhancing employee engagement. The platform combines ticketing, self-service and onboarding in one interface, so HR teams process routine requests faster. For example, access requests and device provisioning move through predefined workflows that handle approvals, documentation and tracking.

Common pain points such as long response times, lack of transparency and fragmented communication are addressed directly. Interlake provides clear audit trails and dashboards that show status, bottlenecks and SLA compliance. HR gains predictability and can allocate resources more effectively.

Key benefits

Integration with existing systems enables a faster rollout without extensive data migration. Self-service portals cut down on repetitive tickets. Automated onboarding sequences connect IT, HR and hiring managers, reducing time-to-productivity for new hires. Reporting tools support data-driven decisions for process improvements and employee engagement initiatives.

Considerations

Initial customization costs can be a drawback. Tailored workflows and integrations require configuration and testing. In larger environments these adjustments often take longer before optimal automation is achieved. The full benefit becomes visible after consistent use and ongoing refinement.

Interlake is suitable for organizations aiming to professionalize ITSM practices and measure engagement reliably. The solution brings order to chaotic processes, increases visibility across service operations and enables measurable improvements in response times and workforce satisfaction.