Subcontractors

Server

AWS – https://aws.amazon.com/compliance/data-protection/

* Hosting of the platform, database, storage, backups, caching, email delivery, …

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Communication

Mailgun (EU) – https://www.mailgun.com/gdpr/

* Delivery of transactional emails (invitations, notifications, system mails)

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Slack (only in the Slack module) – https://slack.com/intl/de-at/trust/compliance/gdpr

* Delivery of notifications and messages to the customer's Slack workspace

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TynTec (only in the WhatsApp/SMS module) – https://www.tyntec.com/compliance-statement

* Delivery of SMS and WhatsApp messages

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Meta (only in the WhatsApp module) – https://www.whatsapp.com/legal/business-terms/

* Delivery of WhatsApp messages

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Atlas AI (only in the Growth module)

AWS Bedrock (EU / EEA) – https://aws.amazon.com/de/bedrock/security-compliance/

* Hosting and inference of the LLM and AI models in use

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LangChain, Inc. (EU LangSmith) – https://www.langchain.com/legal-privacy-policy

* Monitoring, tracing, and logging of AI workflows for quality assurance

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Linkup SAS (EU, France) – https://www.linkup.so/legal

* Web research / real-time information retrieval

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Optional Atlas AI Tools (disabled by default)

These sub-processors are only used if the Customer has explicitly enabled the corresponding feature, as they are based outside the EU/EEA.

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Nango, Inc. (USA) – https://www.nango.dev/legal/privacy-policy

* Enables data exchange between Atlas AI and the approved applications by the Customer.

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Composio, Inc. (USA) – https://composio.dev/privacy

* Supports Atlas AI in handling tasks within the approved applications by the Customer.

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Exa Labs, Inc. (USA) – https://exa.ai/privacy-policy

* AI-powered web and people search as part of the research features.

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Transcription (only in the Growth module, disabled by default)

These sub-processors are only used if the customer has explicitly activated the transcription function, as their registered office is located outside the EU/EEA.

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OpenAI, L.L.C. (USA) – https://openai.com/policies/privacy-policy

* Automated transcription of audio and voice recordings (Whisper API). The transmitted audio data is not used to train models, in accordance with the OpenAI API Data Usage Policy.

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