Superchat: what it is, who it is for and what it costs
Superchat is a messaging platform with a shared inbox for WhatsApp and other channels such as Instagram, Messenger, Telegram, email and SMS. It is not a recruiting tool; recruiting is one of several use cases, for example candidate contact and interview reminders. The vendor is SuperX GmbH, Berlin.
Who it is for
Teams that want to talk to candidates on WhatsApp from a shared inbox, often smaller employers or staffing firms that already have a process. Teams that need job posting, applicant pipelines or scoring will still need an ATS next to it.
Key features
- Shared inbox for WhatsApp and other channels, with assignment and labels for team members.
- Pre-qualification through a data query sent over WhatsApp, per the vendor's recruiter page.
- Automatic appointment reminders to reduce interview no-shows.
- WhatsApp newsletter to send open positions to a talent pool.
- AI agents and automations on higher plans.
- More than 30 integrations and an open API; the recruiter page names Personio, Recruitee and Calendly.
Pricing
Per the vendor's pricing page as of November 2026, prices in euros, net, per month, with a 12-month minimum term: Free 0 (1 user, 1 number, 30 active contacts), Basic 89, Professional 149 (adds 1 AI agent, automations), Advanced 299 (4 numbers, 3 AI agents); Enterprise-style plan on request. The page shows no separate annual prices. WhatsApp conversation fees come on top: customer-initiated conversations are free for the first 1,000 per month; business-initiated ones cost 0.01 to 0.05 euros each. Add-ons include extra seats at 19 euros per month.
Limits
- General communication tool: no job ads, applicant pipelines or candidate scoring of its own.
- Business-initiated WhatsApp messages cost extra per conversation, which matters for outreach to talent pools.
- ATS connections are listed for a few systems; check yours before buying.
- Free plan is limited to 30 active contacts.
Data protection and DACH
The vendor states servers in Germany, ISO 27001 certification and individual data processing agreements, and says customer data is not used to train AI. It shows a Meta Business Partner badge but does not describe itself on the pages reviewed as an official provider of the WhatsApp Business Platform; ask for confirmation of the channel setup. Consent for contacting candidates on WhatsApp remains the employer's task and should be collected before messages are sent. The site and support are available in German.
